Hands sliding The Crisis Playbook out of an orange envelope on a wooden desk

Selected work

The Crisis Playbook

A practical guide to crisis communication for regional funders and leaders — covering AI tools, stakeholder engagement, nonprofit strategy, and building organizational resilience.

Year

2025

Year

2025

Year

2025

Client

Artefact91 — Original Publication

Client

Artefact91 — Original Publication

Client

Artefact91 — Original Publication

Industry

Nonprofit · Government · Civil Society

Industry

Nonprofit · Government · Civil Society

Industry

Nonprofit · Government · Civil Society

Project Duration

Single deliverable

Project Duration

Single deliverable

Project Duration

Single deliverable

Situation

The Crisis Playbook is an original publication by Artefact91, written to address a gap in practical crisis communication resources for regional funders, nonprofit leaders, and civil society professionals. The book translates strategic communications expertise into actionable guidance for organizations navigating high-pressure situations.

Bar chart of 2026 turnout in each of Toronto's 25 wards

Decision

To produce a credible, accessible resource that equips funders and leaders with the frameworks, strategies, and tools needed to communicate effectively before, during, and after a crisis — with a particular focus on AI integration, stakeholder engagement, and organizational preparedness.

Chart of the top issues Toronto voters named in 2026, led by cost of living
Five-layer message architecture: entry, explanation, delivery, evidence, action

Intelligence

Most crisis communication resources are either too academic or too generic for the organizations that need them most. The challenge was to write something rigorous enough to be credible, practical enough to be used, and specific enough to serve the regional funders and civil society leaders who are often under-resourced when crises hit.

Five-card social carousel: from transit promises to delivery

Movement

A nine-chapter published book covering crisis typology, AI-guided communication, nonprofit strategy, local government best practices, funder roles, case studies, training frameworks, evaluation methods, and future trends. Now available as a standalone Artefact91 publication with its own ISBN.

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